Overview

At CleanCut, customer satisfaction is our top priority. We take great care to ensure that every laser consumable you purchase meets high standards of quality and performance.

If you’re not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

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  Returns are accepted only for unused, unopened, and undamaged products.
  
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  The request must be raised within 7 days of receiving your order.
  
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  Products that have been installed, used, or damaged due to mishandling are not eligible for return.
  
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  Custom or special-order items are non-returnable unless received in damaged condition.
  

Return Process

1. 
   Initiate a Return:
   
   Contact our support team at sales@cleancut.in or call XXXXX-XXXXX within 7 days of delivery.
   
   Please include your order number, product name, and a brief description of the issue.
   
2. 
   Approval & Instructions:
   
   Once your return request is reviewed, our team will provide return shipping instructions and the return address.
   
3. 
   Send the Product Back:
   
   Pack the product securely in its original packaging and ship it back to us using a trackable courier service.
   

Refunds

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  After receiving and inspecting the returned item, we’ll notify you about the approval or rejection of your refund.
  
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  Approved refunds will be processed to your original payment method within 5–7 business days.
  
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  Shipping fees and payment gateway charges are non-refundable.
  
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  If your product was purchased during a discount or promotional offer, the refund will be calculated based on the amount paid after the discount.
  

Damaged or Wrong Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery.

We may request photos or videos for verification. Once confirmed, we’ll offer a replacement or refund at no extra cost.

Non-Returnable Items

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  Installed or used laser consumables (e.g., lenses, nozzles, ceramic rings)
  
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  Products damaged after delivery due to improper handling
  
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  Items without original packaging or missing components
  
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  Custom orders or clearance items
  

Cancellations

Orders can be cancelled before dispatch. Once shipped, the standard return policy applies.

Please contact our team immediately if you wish to cancel your order.

Contact Us

For any questions regarding returns or refunds, reach out to us at:

📧 Email: sales@cleancut.in

📞 Phone: XXXXX-XXXXX

🏢 Address: 123 Business Plaza, Main Road, City Center, New Delhi, India – 110001

Thank you for shopping with CleanCut.

We’re committed to ensuring quality and transparency in every order.